GET UPDATED SALESFORCE CRT-261 EXAM QUESTIONS WITH 1 YEAR FREE UPDATES

Get Updated Salesforce CRT-261 Exam Questions with 1 year Free Updates

Get Updated Salesforce CRT-261 Exam Questions with 1 year Free Updates

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Tags: New CRT-261 Study Notes, Latest CRT-261 Test Cram, Reliable CRT-261 Exam Braindumps, CRT-261 Valid Exam Pattern, Latest CRT-261 Exam Registration

P.S. Free & New CRT-261 dumps are available on Google Drive shared by Exam-Killer: https://drive.google.com/open?id=1mwOLY7cj-u0wlOqY5U125dyn7kbV3Zo6

The Exam-Killer team regularly revises the Certification Preparation for Service Cloud Consultant (CRT-261) PDF version to add new questions and update Salesforcemation, so candidates are always up-to-date. We provide candidates with comprehensive Certification Preparation for Service Cloud Consultant (CRT-261) exam questions with up to 1 year of free updates. If you are doubtful, feel free to download a free demo of Exam-Killer Certification Preparation for Service Cloud Consultant (CRT-261) PDF dumps, desktop practice exam software, and web-based Certification Preparation for Service Cloud Consultant (CRT-261) practice exam. Don't wait. Purchase Certification Preparation for Service Cloud Consultant (CRT-261) exam dumps at an affordable price and start preparing for the updated Salesforce CRT-261 certification exam today.

To prepare for the Salesforce CRT-261 Certification Exam, candidates should have a solid understanding of Service Cloud functionality and best practices. They should be familiar with Salesforce's case management capabilities, including how to create and manage cases, automate case routing and escalation, and track case resolution metrics. Candidates should also be knowledgeable about contact center management, including how to configure and manage phone, email, and chat channels, and how to use tools like Omni-Channel and Live Agent to optimize agent productivity.

Salesforce CRT-261 Certification Exam is a highly sought-after certification among professionals looking to specialize in the Service Cloud Consultant domain. CRT-261 exam is designed to test the knowledge and expertise of individuals in implementing and designing Salesforce solutions for customer service and support.

>> New CRT-261 Study Notes <<

Newest New CRT-261 Study Notes & Leading Offer in Qualification Exams & Authoritative Latest CRT-261 Test Cram

The goal of a Salesforce CRT-261 mock exam is to test exam readiness. Exam-Killer's online Certification Preparation for Service Cloud Consultant CRT-261 practice test can be accessed online through all major browsers such as Chrome, Firefox, Safari, and Edge. You can also download and install the offline version of Certification Preparation for Service Cloud Consultant CRT-261 Practice Exam software on Windows-based PCs only. You can prepare for the Certification Preparation for Service Cloud Consultant exam without an internet connection using the offline version of the mock exam.

To prepare for the Salesforce CRT-261 Certification Exam, candidates should have a solid understanding of Salesforce fundamentals, including data modeling, security, and automation. They should also have experience working with the Service Cloud, including case management, knowledge management, and omni-channel routing. There are many resources available to help candidates prepare for the exam, including study guides, practice exams, and online training courses.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q68-Q73):

NEW QUESTION # 68
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

  • A. Create separate data category groups for each division and assign the category to a division profile.
  • B. Create a sharing rule for each division to provide access using the role hierarchy.
  • C. Create a single data category group for each division and provide access using the role hierarchy.
  • D. Create a sharing rule for each division to provide access based on criteria of the article.

Answer: C


NEW QUESTION # 69
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

  • A. Service requests are scheduled using Salesforce Field Service.
  • B. Service requests are asstgred to the technician using Omnt-Channel.
  • C. Service requests art assigned by the support reps to trie technician
  • D. Service requests are assigned to a quruc where the technician can accept it.

Answer: A

Explanation:
Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
field_service_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
field_service_scheduling_overview.htm&type=5


NEW QUESTION # 70
Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?

  • A. Web-to-Case
  • B. On-Demand Email-to-Case
  • C. Salesforce for Outlook
  • D. Email-to-Case

Answer: D


NEW QUESTION # 71
What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

  • A. Create a data category for each product; assign data categories to service agents.
  • B. Create a permission set for each record type; assign permissions to service agents.
  • C. Create an article action for each record type; assign record types to service agents.
  • D. Create a page layout for each record type; assign layouts to service agents.

Answer: A

Explanation:
Creating a data category for each product and assigning data categories to service agents is the recommended approach to ensure that Knowledge searches only display articles for a service agent's product specialization.
Data categories are a way of classifying articles based on topics or criteria that make sense for your business.
Data categories can be used to control the visibility and searchability of articles for different users and communities. By creating a data category for each product, you can group articles by product line and make it easier for agents and customers to find relevant information. By assigning data categories to service agents, you can restrict their access and search results to only the articles that match their product specialization.
Verified References: Service Cloud Consultant Certification Guide & Tips, Data Categories Overview


NEW QUESTION # 72
Cloud Kicks pride support to customers across the workd and uses the Lightning experince. Service agents have a set of common responses. Managers would like to consilidate the responses as Quick Text, translate them to multiple languages and share them to the correct groups of service agents.
What should a consultant recommend to meet the requirements?

  • A. Use translation Workbech to localize each Quick Text.
  • B. Set the Organization-Wide default to Public Ready Only.
  • C. Share each Quick Text individually to Public Groups.
  • D. Share the Folder with Quick text for each language.

Answer: D

Explanation:
Sharing the Folder with Quick Text for each language is the recommended solution to meet the requirements, because it allows CK to consolidate, translate, and share the common responses as Quick Text. Quick Text is a feature that enables service agents to insert predefined messages, such as greetings, answers, or closing statements, into emails, chats, tasks, events, and more. Quick Text can be organized into folders and shared with different groups of users based on their language or role. Quick Text can also be translated into multiple languages using Translation Workbench or a third-party service. Verified References: : Quick Text Overview
: : Share Quick Text Using a Folder in Lightning Experience : : Translate Quick Text


NEW QUESTION # 73
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Latest CRT-261 Test Cram: https://www.exam-killer.com/CRT-261-valid-questions.html

P.S. Free & New CRT-261 dumps are available on Google Drive shared by Exam-Killer: https://drive.google.com/open?id=1mwOLY7cj-u0wlOqY5U125dyn7kbV3Zo6

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